Step 1: How to Start a Nationally Coordinated Criminal History Check Application – Certn-InterCheck Help Center

Step 1/3. This article provides instructions on how to set up an individual user account.

To view 'Step 2/3: How to fill out the application form' click here.

To view 'Step 3/3: How to upload your identity documents' click here.

Step 1. Select Your Check Type

To start your application please go to our Sign Up page
You will then need to select your check type

- If you need a Nationally Coordinated Criminal History Check for employment, licencing or to undertake a position of trust, please select Standard Check
- If you need a Nationally Coordinated Criminal History Check for volunteering or compulsory unpaid student placement, please select Volunteer Check

To check whether you meet our volunteer check requirements, please see here

If your employer has sent you an email “invitation” to complete a check, please select I Have a Code
If you selected Standard, you will need to let us know:
- Why you need the check, e.g. for employment/contract work, licencing, or position of trust

- Depending on the reason selected, you will need to provide either the role you’ll be undertaking, the licence you’re applying for or the reason you require the Nationally Coordinated Criminal History Check
- You’ll also need to provide either the name of the company or organisation you’ll be working with, the licencing authority or the relevant entity who has requested for you to complete the Nationally Coordinated Criminal History Check

If you selected Volunteer, you will need to let us know:
- The volunteer role, student placement role or name of the course you will be undertaking
- The organisation you’ll be working for or the name of the University / Institute you are studying with

When providing the reason for your check, please note the following:

Acronyms and abbreviations will not be accepted
There is a 100-character limit for each of the fields
Multiple check purposes will not be accepted as each check purpose requires it's own request
For further information on how to complete the check purpose, please see here

Step 2. Register your account

You will need to input your:

Full name
Email address
Create a password (password must be at least eight characters; must contain one capital letter, one number, and one special character)

Step 3. Make payment

Input your payment details (cardholder name, card number, expiry date, CVN code).

Step 4. Email verification

Once you have successfully made payment an 'email verification code' will be sent to your registered email address (ensure you check your junk/spam folders).

If the email address you have entered is incorrect, click 'you can change your contact details here'. Once updated, click 'resend the verification code via email click here' to resend the 'email verification code' to the correct email address.

Once you have received this email, either:

Click the 'click to verify' button, or
Copy the verification code, paste it into the 'enter your code here' box and click 'next'

If you have not received your verification code please email our helpdesk at help@intercheck.com.au for further assistance.

Step 5. Continue Application

Once you have verified your email you will be able to continue with your application. For a step-by-step process on how to fill out the application form please click here.