Business Portal Nationally Coordinated Criminal History Check Application Statuses – Certn-InterCheck Help Center

This article explains the different check statuses shown in the business portal.

Within the 'Manage NCCHC' tab there are four different categories; these are:

Incomplete: Application has not been submitted to InterCheck
In Progress: Application is currently being processed by InterCheck
Attention: Application requires further information for processing
Results: Result is available to view and download.

Under each category there are statuses where authorised users can determine the progress of the application.

For a description on statuses under Incomplete click here

For a description on statuses under In progress click here

For a description on statuses under Attention click here

For more information on Results click here

Incomplete

Status	Description
Not started by applicant	Applicant has not started the application.
Started but incomplete	Applicant has started and saved the application but has not progressed past the online application stage
ID check required	Applicant has completed the online application form but has not yet provided their IDs. OR Applicant has submitted application to InterCheck; however, the InterCheck team has not yet processed the application.
Saved by business	This status only shows if the application is a 'Portal check'. This means an authorised user has started but not yet completed/submitted a portal check to InterCheck.
Pending compliance	ID check and signed consent needs to be uploaded before submission.
Application not approved	This status only applies to businesses with a unique URL. The authorised officer needs to ‘approve’ the application under the ‘pending check requests’ tab.

In progress:

Status	Description
ID check required	Applicant has completed the online application form but has not yet provided their IDs. OR Applicant has submitted application to InterCheck; however, the InterCheck team has not yet processed the application.
Received by InterCheck	Application is being processed by the InterCheck team OR Application has already been processed by the InterCheck team and is ready to be submitted.
Police processing - pending result	Application has been submitted to the National Police Checking Service and the result has not yet been returned.
Police processing - manual review	Application has been submitted to the National Police Checking Service and is being manually reviewed by the police. To read more about the manual review process click here.
Attention - more info required	Application is missing information and cannot be submitted until further info is provided.

Attention:

Status	Description
More info	More information has been requested. The authorised officer can click reference number to view the information/documentation that is still required to progress the application.

Results:

When a result is dispatched the authorised user who sent the invite will be informed via email. In the results tab the business can:

View the result by clicking the 'view' icon
Download the check results certificate by clicking the pdf file icon

Friendly reminder regarding retention of results: A Nationally Coordinated Criminal History Check is a point-in-time record based on the purpose declared in the application.

Ensure any decision making that requires access to the check results certificate is completed within three months of the release of the result.
If a Nationally Coordinate Criminal History Check is required for a different purpose or role than which it was initially undertaken (such as a promotion or legislative requirement), then a new check must be requested.
Downloading of check result certificate onto internal systems and retention after three months is not permitted.

Incomplete

In progress:

Attention:

Results:

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