Welcome Quick Start Guide For Businesses 24 April 2023 17:18 Updated Thank you for choosing InterCheck! This quick start guide will run you through the basics of navigating InterCheck's business portal and how to successfully conduct police checks on your employees/applicants How To Submit Police Checks Check Purpose Requirements Identity Document Requirements Turn Around Time How To Access Police Check Results/Manage Checks Customise Your Account Add More Users To Your Account Update Your Password Customise Your Email 'invite Template' Customise Your Landing Page How To Start Submitting Police Checks To start submitting checks, you will need to send an email invite to the applicant. This is commonly known as an invited check. This police check invite is where you send an email to the applicant. This email contains a link for them to complete their own police check. On the left sidebar, click New Check > Start a New Police Check. Select Invite Check > Police Check > Next Next, you will need to input all of the check details, including: The check type: Volunteer, for unpaid volunteering or student placement Standard, for paid employment, contract work, licencing, etc. If you wish to submit volunteer checks, please note there are strict requirements. You can find further information on volunteer requirements here If you select standard, you will need to provide the check category: Employment, for paid employment or paid contract work Licence, for licence applications or accreditation Other (Position of Trust/Probity), for any other purpose where the applicant needs to present themselves as a fit and proper person, e.g. board members, home stay hosts, etc. Who pays: Prepay: Business covers the cost, pays on behalf of the applicant (by default applicant will not have access to the certificate) Passpay: Applicant pays for the application (both your business and the applicant will have access to the certificate) If choosing prepay please ensure the business has available credits. For instructions on purchasing credits, see here Applicant’s details, including: Applicant's name Applicant's email address (the invitation will be sent to the email address provided) You will also have the option to prefill the check purpose on behalf of the applicant. For the check purpose we need to understand the reason for conducting the police check. The information you provide will assist the police checking services in determining what information to release on the certificate. Please see examples on how to complete this section below. For a visual guide on how to send out invited checks see here Check Purpose Requirements Some examples of acceptable check purposes include: Nurse, XYZ Hospital Trades Worker, XYZ Construction Company Volunteer Fundraiser, XYZ Charity Bachelor of Education, University of Melbourne Humanitarian Volunteer, XYZ Non-For-Profit Nurse in Aged Care, XYZ Recruitment Company When providing the reason for your check, please note the following: Acronyms and abbreviations will not be accepted There is a 100-character limit for each of the fields Multiple check purposes will not be accepted You must provide the name of the company/organisation who is requesting the check, e.g. employer’s name, recruitment company’s name, licencing authority, etc. We can no longer accept the industry the applicant will be working in For further information on how to complete the check purpose, please see here Identity Document Requirements To complete the application the applicant will need to provide the required documents. For the extensive list of documents and the identity document requirements please click here Turn Around Time (TAT) Once we have received all of the correct documentation, the application will be processed and submitted to the police checking services. From here, 70% of check results are returned within 1-2 business days. The remaining lodgements are ’flagged for manual review’ with the police checking services. These applicants are usually processed within 3-12 business days or longer. Applications are flagged for review when there is a partial or potential match with the applicant's details and a record in the police database. Therefore, the police services will have to manually review the application resulting in a longer turn around time. For a more detailed explanation on the application submission process and manual review please click here How To Access Police Check Results (Manage Checks) To access the results once sent please click: 'Manage Police Checks' > 'Manage Checks' > 'Click The Result Tab' By default the show filter is 'one month'. If you cannot see an application please change this to 'all'. From the Manage Police Checks tab, the business can monitor all police check applications. For a detailed explanation on how to manage checks please click here Customising Your Account Settings Once your account has been created, you may wish to customise your portal settings to suit your organisation’s needs. Below are some customisation options InterCheck provides. Add More Users To Your Account Click into 'administration' > 'user management' > 'add new user'. Input the new user's details and click 'save'. The new user will receive an email with their new login details. For a step by step visual guide on how to add users please click here Update Your Password Click into Administration > User Management > Manage Users A list of all active and inactive users will appear > Click Details Click update once the information has been amended. For a step by step visual guide on how to amend your password please click here Customise Your Email 'Invite' Template When sending out your invites InterCheck has a default email template. If you'd like to customise this template go to: 'Administration' > 'Applicant settings' > 'Customise email templates' and click update to save the changes. Feel free to revise this template or add any additional instructions you would like to share with your applicants. Make sure to never delete any coded text such as #FULL_NAME Customise Your Landing Page When the applicant's receive the email it will include an 'invite link'. Once they click on this they will be taken to the business landing page. When setting up your account, if you wish, you can customise your 'landing page' to include your company logo and a custom welcome message. To activate your custom landing page, go to 'administration' > 'applicant settings' > 'custom landing page'. Click 'edit/activate' your landing page to get started. Upload your company’s logo, customise your welcome message and click “activate landing page”. You’re now ready to start submitting checks! Please check out our help centre for any other frequently asked questions or feel free to contact our support team! Related articles How to Send Police Checks "Invites" Identity Documents Required for a Police Check Step 3: How to Upload Your Identity Documents How To Enter An Employer Code How to Purchase Credits in Your Business Portal Comments 0 comments Article is closed for comments.
