My Check Result Contains Incorrect Outcomes or Information

You have a right to dispute the result of your Nationally Coordinated Criminal History Check if you believe:

• The information released does not belong to you; and/or
• Part of the information does not belong to the you; and/or
• The information belongs to you, but the details appear inaccurate; and/or
• The information belongs to you, but you believe it should not have been released.

Process to dispute your result:

1. Review your Nationally Coordinated Criminal History Check result.
2. Contact InterCheck to raise a dispute.
3. Advise InterCheck of any information you believe to be incorrect or inaccurate.
4. Provide all required information to InterCheck, along with supporting evidence to lodge the dispute.
5. InterCheck will lodge your dispute with the National Police Checking Service.
6. The relevant police jurisdiction will review your result and advise that the result will remain unchanged, or a new result will be issued to InterCheck.
7. You will receive the outcome of the dispute (either successful or unsuccessful) and any new results (where relevant).
8. Your result will be released to any third parties that you have consented to.

How to dispute

If you have received a Nationally Coordinated Criminal Record Check from InterCheck and wish to either discuss or lodge a dispute, please contact us via email at help@intercheck.com.au.  

Time frame for dispute

A Nationally Coordinated Criminal History Check dispute can take one day or a couple of weeks, depending on the complexity of the dispute. It takes more time, for example, if the police jurisdiction needs to source more information from external sources, such as a Court or another police agency. When the final review is complete, you will be notified via email.