Business Portal Police Check Application Statuses

This article explains the different police check statuses shown in the business portal.

Within the 'Manage Police Checks' tab there are four different categories which police checks are separated into.

These are incomplete, in progress, attention and results.

Under each category there are statuses where authorised users can determine the progress of the application.

For a description on statuses under incomplete click here

For a description on statuses under in progress click here

For a description on statuses under attention click here

For more information on results click here

Incomplete

Status	Description
Not started by applicant	Applicant has not started the application
Started but incomplete	Applicant has started and saved the application but has not progressed past the online application stage.
ID check required	Applicant has completed the online application form but has not yet provided their IDs OR Applicant has submitted application to InterCheck however the quality control team has not yet processed the application
Saved by business	This status only shows if the application is a Portal check. This means an authorised user has started but not yet completed a portal check
Pending compliance	ID check and signed consent needs to be uploaded before submission
Application not approved	This status only applies to businesses with a unique URL. The authorised officer needs to ‘approve’ the application under the ‘pending check requests’ tab

In progress:

Status	Description
ID check required	Applicant has completed the online application form but has not yet provided their IDs OR Applicant has submitted application to InterCheck however the quality control team has not yet processed their application
Received by InterCheck	Application is being processed by the InterCheck quality control team OR Application has already been processed by the quality control team and is ready to be submitted
Police processing - pending result	Application has been submitted and the result has not yet been returned
Police processing - manual review	Application has been submitted and is being manually reviewed by the police. To read more about the manual review process click here
Attention - more info required	Application is missing information and cannot be submitted until further info is provided

Attention:

Status	Description
More info	More information has been requested. The authorised officer can click reference number to view the information/documentation that is still required

Checks that appear in the 'attention' tab will also appear in the 'in progress' tab

Results:

When a result is dispatched the authorised user who sent the invite will be informed via email. In the results tab the business can: