This article explains the different police check statuses shown in the business portal.
Within the 'Manage Police Checks' tab there are four different categories which police checks are separated into.
These are incomplete, in progress, attention and results.
Under each category there are statuses where authorised users can determine the progress of the application.
For a description on statuses under incomplete click here
For a description on statuses under in progress click here
For a description on statuses under attention click here
For more information on results click here
Incomplete
Status | Description |
Not started by applicant | Applicant has not started the application |
Started but incomplete | Applicant has started and saved the application but has not progressed past the online application stage. |
ID check required |
Applicant has completed the online application form but has not yet provided their IDs OR Applicant has submitted application to InterCheck however the quality control team has not yet processed the application |
Saved by business | This status only shows if the application is a Portal check. This means an authorised user has started but not yet completed a portal check |
Pending compliance | ID check and signed consent needs to be uploaded before submission |
Application not approved | This status only applies to businesses with a unique URL. The authorised officer needs to ‘approve’ the application under the ‘pending check requests’ tab |
In progress:
Status | Description |
ID check required |
Applicant has completed the online application form but has not yet provided their IDs OR Applicant has submitted application to InterCheck however the quality control team has not yet processed their application |
Received by InterCheck |
Application is being processed by the InterCheck quality control team OR Application has already been processed by the quality control team and is ready to be submitted |
Police processing - pending result | Application has been submitted and the result has not yet been returned |
Police processing - manual review |
Application has been submitted and is being manually reviewed by the police. To read more about the manual review process click here |
Attention - more info required | Application is missing information and cannot be submitted until further info is provided |
Attention:
Status | Description |
---|---|
More info | More information has been requested. The authorised officer can click reference number to view the information/documentation that is still required |
Results:
When a result is dispatched the authorised user who sent the invite will be informed via email. In the results tab the business can:- View the result by clicking the 'view' icon
- Download the police check results by clicking the pdf file icon