Business Portal Police Check Application Statuses

This article explains the different police check statuses shown in the business portal.

Within the 'Manage Police Checks' tab there are four different categories which police checks are separated into.

These are incomplete, in progress, attention and results.

Under each category there are statuses where authorised users can determine the progress of the application. 

 

For a description on statuses under incomplete click here

For a description on statuses under in progress click here

For a description on statuses under attention click here

For more information on results click here

 

Incomplete 

Status Description
Not started by applicant Applicant has not started the application
Started but incomplete Applicant has started and saved the application but has not progressed past the online application stage.
ID check required

Applicant has completed the online application form but has not yet provided their IDs

OR 

Applicant has submitted application to InterCheck however the quality control team has not yet processed the application

Saved by business This status only shows if the application is a Portal check. This means an authorised user has started but not yet completed a portal check
Pending compliance ID check and signed consent needs to be uploaded before submission
Application not approved This status only applies to businesses with a unique URL. The authorised officer needs to ‘approve’ the application under the ‘pending check requests’ tab

 

In progress:

Status Description
ID check required

Applicant has completed the online application form but has not yet provided their IDs

OR 

Applicant has submitted application to InterCheck however the quality control team has not yet processed their application

Received by InterCheck

Application is being processed by the InterCheck quality control team

OR

Application has already been processed by the quality control team and is ready to be submitted

Police processing - pending result Application has been submitted and the result has not yet been returned
Police processing - manual review

Application has been submitted and is being manually reviewed by the police.

To read more about the manual review process click here

Attention - more info required Application is missing information and cannot be submitted until further info is provided

 

Attention: 

Status Description
More info More information has been requested. The authorised officer can click reference number to view the information/documentation that is still required

 

Results: 

When a result is dispatched the authorised user who sent the invite will be informed via email. In the results tab the business can:
  • View the result by clicking the 'view' icon
  • Download the police check results by clicking the pdf file icon